Terms and conditions – KINTO SHARE BIKE
1. Introduction
- These Terms apply to the rental of bikes through KINTO Share Bike, which is owned and run by Toyota Danmark A/S.
- KINTO can be contacted as follows: KINTO, Toyota Danmark A/S, Dynamovej 10, 2860 Søborg, Denmark, email: bike@kinto.nu, Tel. no. +45 80 20 30 40
- Rental through the Service is available to individuals when the User has created a KINTO Account.
- By ticking the “I agree” checkbox when registering for the Service, the User confirm to have read and accepted these Terms. These Terms form part of the agreement (the “Agreement”) entered between us and the User regarding the use of the service KINTO Share Bike, through which the User may rent a Bike from us on the terms and conditions set forth in the Agreement.
- Depending on the choices made by the User upon making a reservation on the App, the User uses KINTO Share Bike for the rental. KINTO Share Bike is an all-inclusive bike mobility solution where the User obtains access to bikes, available for pick-up 24/7.
2. Defintions
- “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under joint control with another entity.
- “Active rent period” for KINTO Share Bike means the period from when the User has started a rental by unlocking the Bike via the App or our customer service and until the User has returned the Bike to the location designated by us, locked the Bike and ended the rental via the App or our customer service.
- “App” means the mobile application for iPhone and Android designed and owned by TDK that serves as a mean for accessing the Service (including related documentation, content, materials, digital images, stock photographs, clip art, fonts, sounds or other artistic works provided in conjunction therewith).
- “KINTO’s online booking system” means the App.
- “KINTO”, “The Company”, “we”, “us” and “our” means TDK.
- “Account” means the User’s or TDK’s Account which may be administrated via KINTO’s online booking system.
- “Price List” means the price list applicable from time to time for payment for the use of the Service, including payment for the use of the Service and additional fees. The currently applicable Price List is available in the App in the FAQ section.
- “Rent period” means the period for which the User has rented a Bike.
- “Service” means the KINTO Share Bike service made available to the User via KINTO’s online booking system.
- “Support” means the provision of support services by us, one of our Affiliates or a Third-Party Service Provider in respect of the User’s use of the Service in accordance with Section 13 below.
- “Terms” means these terms and conditions.
- “TDK” means Toyota Danmark A/S, Company (reg.no. 48456316), Dynamovej 10, 2860 Søborg, Denmark.
- “Third Party Service Provider” means any service provider other than TDK or any of our Affiliates involved in providing the Service or the Support to the User.
- “Bike” means a bike, which the User rents by using the Service.
- “User”, “the User” or “the User’s’” means any natural person that has subscribed to the Service.
3. USING OUR APP
- The App is licensed to the User and not sold to the User. The User may install or access the App for free (except for the potential cost charged by the User’s mobile operator), on the User’s mobile device.
- Subject to the User’s agreement to and compliance with these Terms, we hereby grant the User a limited, non-exclusive, non-sub-licensable, non-transferable license (as applicable) to (a) install or access the App on one or more compatible mobile device(s) owned by the User or under the User’s legitimate control, and (b) use the App to access the Service, view documentation, materials, information, and data presented to the User via the App and (c) input data and other information via the App.
- The Internet connection required to use the App, and any associated charges (e.g. mobile data expenses) incurred by the User’s use of the App are the User’s exclusive responsibility and made solely at the User’s expense. Transmitting and receiving real-time updates to and from the App, requires an online (e.g. Wi-Fi, 3G, 4G, 5G, LTE) connection between the User’s mobile device and the Internet. The costs for such connection are as prescribed by the agreement between the User and the User’s provider, and according to its applicable terms of payment.
- The User may receive updates, bug fixes, feature enhancements or improvements, or other data relating to the App that can be downloaded to the User’s mobile device.
- All Intellectual Property Rights, title, and interest in and related to the App and the software supporting the Service belong to TDK and/or its licensors.
- The User may not, by himself/herself or through any other means or person, (a) sell, rent, rent, re-sell, loan or otherwise provide access to the App to any third party, (b) reverse engineer, decompile, modify, disassemble, or create derivative works of the App without our advance consent, (c) attempt to reconstruct or discover any source code or underlying ideas, algorithms, file formats, data structures or other aspects of the App, (d) remove, modify or obscure any product or service identifier, copyright, trade mark or other proprietary rights notice or other notices, instructions, disclaimers or legends from any part of the App, (e) transmit or otherwise make available in connection with the App any virus, worm, Trojan Horse, time bomb, web bug, spyware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component, (f) sell, license, or exploit for any commercial purposes any use of or access to the App, (g) transfer or assign the User’s Account password, not even temporarily, to a third party, (h) use the App for any illegal, immoral or unauthorized purpose, (i) use the App for non-personal or commercial purposes without ours or our Affiliate’s express prior written consent, or (j) access or use the Service for any fraudulent, criminal, defamatory, harassing or tortious purpose, or to participate in or promote any illegal activity or to breach, violate or infringe intellectual property, privacy or other rights, or misappropriate the property of any third party.
- Any KINTO trademarks are owned or controlled by the Toyota Group, whether included in the App, and any logos related to the foregoing, are Toyota Group’s trademarks or service marks owned by us or our licensors. Except as required for the User’s use of and access to the App and the Service, the User is not granted a right to use such marks without the respective owner’s permission. The User will not remove, obscure, or alter any proprietary notices affixed to or contained within the App or related services.
- For the purposes of this Section, “Intellectual Property Rights” shall mean all legal rights or interests evidenced by or embodied in: (a) any idea, design, concept, technique, invention, discovery or improvement, regardless of patentability, but including patents, patent applications, trade secrets, and know-how, (b) any work of authorship, regardless of copyright ability, but including copyrights and any moral rights recognized by law, (c) any trade mark, trade name or service mark, and (d) any other intellectual property, proprietary or similar rights, including all goodwill pertaining thereto and in each case, on a worldwide basis.
- All products and services advertised in the App may be withdrawn or altered at any time without notice.
4. OFFER of the SERVICES
4.1.1. KINTO Share Bike are offered on rental to Users who has a valid Account in KINTO’s online booking system and who always meet the conditions of these Terms. Payment will be charged to the User directly.
5. Basic user requirements
- To be created as a KINTO Share Bike, an individual must register for an Account in the KINTO’s online booking system.
- When registering, the User must provide his/her name, private address, telephone number, personal email address and payment details.
- To be eligible for the Service, all Users must:
- be 15 years,
- provide all the personal data and other information and documentation that is mandatory and requested for the registration process as a User (voluntary provision of other data may be requested) accurately, truthfully and fully,
- accept these Terms and any updated Terms via the checkbox on KINTO’s online booking system,
- not be the subject of a conviction for driving under the influence of alcohol or drugs in the past two years before making the reservation via the Service, and
- not be is registered as a bad credit risk in RKI.
- It is the User’s responsibility to safeguard the User’s password for the use of the Service, preventing undue use or access by third parties. In case of loss or suspicion of loss of any of the User’s passwords, the User must change them as soon as possible or, if unable to do so, use either the Forgotten Password option on the App or notify us as soon as possible to allow for the adoption of the appropriate measures. Section 1.2 sets out how to contact us.
- The User will always be responsible for the accuracy of personal or any other data provided during the registration process, and we shall in no event be liable for any loss or damage caused to any party as a result of the falsification and inaccuracy of the information and of the documentation provided by the User during the registration. If the User needs to change any personal details on his/her Account, the User must contact us as soon as possible for us to make the necessary changes.
- The User must report to us the loss or destruction of the User’s mobile device on which the App was downloaded without undue delay so that we can block the Users Account and avoid improper use. The User will be informed by email that the use of the Account has been blocked. If the loss or destruction of the mobile device is not communicated, the User will be liable for any consequential damages, especially if the loss enables the theft, damage, or misuse of a bike.
- We reserve the right to deny the User’s registration if there are reasons to believe that the User will not act in accordance with these Terms or if there are suspicions that the User’s passwords are being used in an unauthorised, fraudulent, or improper use manner. The User will not be entitled to complain or claim compensation in this case.
6. Rental and cancellation
- A KINTO Share Bike is rented in the App.
- The minimum rent period is 1 minute against payment of a starting fee.
- The User may not transfer or let the rent to any other person (neither natural nor legal person).
- The bike can be rented at any time of the day.
7. Pick-up of the Bike
- The User must pick up the bike at the location shown in the App.
- The User must use the App to unlock the bike. If configurated, the User may use a transport card to unlick the Bike.
- Before using the bike, the User must inspect its condition. The User must also check the bike externally for dents and punctures, etc.
- Any damages or defects must be reported via the App. Once reported such damages and defects will be shown in the App.
- The User may not use the bike if it appears to be damaged and/or is not in an acceptable condition, or if he/she experiences problems while driving. If the User does not bring our attention to damage and defects to the bike prior to using it, he/she becomes liable for any such damage and defects to the bike.
8. Parking
- The bike must be properly parked in a publicly accessible area where it is not prohibited to park bikes according to the local regulations of the city and applicable law in the parking stations shown on the map in the App. Biking must be made in approved bicycle racks or other areas furnished and approved for parking of bikes.
- You must not park the bike in such a way that it endangers road safety or the rights or legal interests of third parties.
- You must park the bike by using the footrest with which the vehicle is equipped.
- In particular, the bike must not be parked in the following way:
- across the carriageway, across the pavement, in intersection areas or otherwise obstructing road traffic, or
- by trees, road signs, traffic lights, parking machines, vending machines, fences belonging to third parties, benches, containers, waste containers, in front of or near emergency exits and fire brigade buildings, in front of entrances and exits, in areas where parking or standing is prohibited, on access roads to public transport, on cycle paths, on aids to guide the blind, on pedestrian crossings, in buildings, in the back yards of buildings, by other bike, in parks and green areas, in places where the bike hides advertising or park and city furniture, where the functionality of a facilities are deteriorated, in areas reserved for loading and unloading, or in places reserved for other users or services, in places where parking the bike would limit the space of movement for wheelchair users and the disabled.
- The bike must therefore not be parked in hard-to-reach places, nor in the following places (unless they are expressly designated as KINTO Share Bike parking spaces):
- private or business premises
- backyards
- parking garages
- customer parking, associated with shopping centres, supermarkets, restaurants, and bars
- car parks for universities and other public institutions
- The bike may not be parked in areas with a day- or time-related and vehicle-related restriction of parking permits. This also applies to areas with a parking ban which are not yet valid at the time of parking, but which have been announced by the local authorities, e.g., future temporary parking bans due to events or relocations affecting that area.
- Parking in areas not shown in the App or in non-compliance with the Terms may be subject to payment of a fine to us.
9. Return of the bike
- The bike is deemed to be correctly returned if all the following conditions are fulfilled:
- The User has ended the trip,
- The bike is returned to a location shown in the App and the User registers in the App that the bike has been returned. If the location specified in the App is occupied when the bike is returned, the bike must be parked at another location specified in the App,
- Any damage and defects found are reported in the App,
- The bike contains all equipment belonging to it,
- The bike has been emptied of rubbish and personal effects, and
- The bike appears in the same state as when it was picked up.
10. Use of the bike
- The use of the bike must be in accordance with any currently applicable Price List, instruction manuals, insurance requirements and these Terms.
- The bike may only be driven by the User who has signed up as User in KINTO’s online booking system.
- The bike may only be used if the User has not lost the ability to drive safely.
- The User may not use the bike for unlawful purposes or in an unlawful way, including following the ingestion of alcohol, use of narcotic drugs or other intoxicants that impair judgement or ability to react.
- Costs, fees, parking fines or other charges that are applied because of breach of traffic regulations or otherwise in connection with the use of the bike will be charged to the User. We can charge such fees or fines to the User’s bank account. Furthermore, we may charge an additional fee.
- We can provide the police with information about the User who has used the bike in a specific period.
- If the User uses the bike in contravention of the conditions in these Terms, the User’s right to rent bikes through KINTO ceases without further notice.
- During the User’s use of the bike, the User must:
- comply with the maximum load limit of 100 kg,
- wear a helmet if applicable legislation prescribes this,
- not leave the bike unattended during the rental period,
- check that all belongings are properly removed from the bike upon its return. We will, under no circumstance, be held liable and responsible for lost, theft or damages to such personal belongings,
- comply with all legal requirements regarding the operation and use of the bike,
- keep the bike in perfect use. Consequently, any damage caused to the bike as a consequence of unusual or improper use (negligence, breakage of accessories, etc.) which is not covered by the insurance will entitle us or any of our Affiliates to claim damages in respect of the losses. In case of damages, we reserve the right to charge additional costs based, among others, on the costs we would accrue if the bike had to be replaced by a bike in good condition,
- notify us without undue delay of any damage resulting from violent acts or accidents that the User becomes aware of before, during or after the order, and
- in case of theft of the bike, immediately inform us of the bike’s condition and report the theft to the local police.
- During the User’s use of a bike, the User may not:
- use the bike outside of the territory of Denmark,
- allow any third party to drive a bike or disclose his/her access data to third parties, not even when said third parties are also Users of the Service,
- make any type of aesthetic or technical modification in the bike without our express prior written consent,
- install spare parts and accessories on the bike, or make any type of repair to the bike, without our express prior written consent,
- use the bike for hired transport of passengers or goods,
- use the bike for unlawful purposes or in an unlawful manner, including following the ingestion of alcohol, use of narcotic drugs or other intoxicants that impair judgement or ability to react,
- sub-let the bike,
- use the bike for competitions, races or any other form of test driving,
- tow other bikes, or
- drive away from public roads or in areas not open to ordinary traffic.
- Only 1 person may drive on the rented bike.
11. Pausing
- For the purpose of their journey, the User may pause the rental. In this case, the rental time continues to be counted and must be paid for. The pause function serves only to secure the Bike and lock its use for a specific User.
- When docking stations has been introduced, the bike cannot be immobilized at a docking station during an ongoing rental, it must be placed on its kickstand. To lock their bike outside a station, the User must press the “Pause” button in the App. An audible signal indicates that the bike has been successfully locked.
- The User can unlock the bike and resume their journey by following the instructions in the App.
12. Zone of Operation for the Service
- The Service's Zone of Operation is indicated in the App. The User agrees to only end a rental within the perimeter of the Service's Zone of Operation. In the event of abandoning a bike outside the Service's Zone of Operation, the User may be required to pay an additional fee.
- If the User attempts to return a bike outside of the Zone of Operation of the Service, the App will provide them with the nearest authorized return location. The User cannot return the bike outside of the Zone of Operation, the trip is not considered complete, and the bike remains the responsibility of the User. If the User still leaves the Bike there, after 2 hours of inactivity, the bike is considered abandoned.
- The Zone of Operation of the Service is the central part of the operation area indicated in the Application. In this zone, all registered Users can use the service with the energy available in the battery installed on the Bike. Users may ride outside the Zone of Operation but is limited to the range of the battery
13. Our Responsibilities
- If a bike breakdown occurs during the rent period, we are under no obligation to provide a replacement bike.
14. Property Rights
- The bike and the App including any accessories, are and shall remain our property.
15. Limited warranty
- We do not warrant that a bike will always be available throughout the Service. TDK reserves the right to replace a bike with an equivalent model, for example during maintenance, repairs or in case of defects. TDK also reserves the right to close and/or relocate to a new designated location without prior notice.
- We do not warrant that ordinary service can be provided. If issues arise regarding the bike, the User must always promptly contact our customer service to discuss a case-by-case solution to the problem.
- If the User negligently causes damage making the bike unusable, we shall have no obligation to provide a replacement bike, to transport the User home or to assist with the onward journey.
16. Support
- The Service includes reasonable assistance in respect of the User’s use of the Service, the App and the bike.
- If the User’s need for support arises from a breach of these Terms or a violation of traffic rules, the User or the User’s employer may be charged for the Support.
17. Price and Payment
- The prices and fees for using the Service, as detailed in the Price List, consist of a fixed recurring Account fee (if applicable) and variable fee (for instance based on time and/or distance) per rental. In addition, the User may be charged additional fees, for example due to late return, abnormally soiled bike, unlocked bike, etc.
- Upon registration by the User of the rental, a fee corresponding to the estimated variable fee for the time and/or distance entered by the User will be reserved with the User’ bank account.
- The applicable fixed Account fee (if applicable) shall be charged upon activation of the User’s Account and thereafter monthly in advance.
- Any fees not included in the fixed Account fee (such as the variable rental fee) will be charged to the User’s payment account at the end of the rent period.
- Additional fees (such as fines and other additional fees) and compensation for damage will be charged to the User’s payment account in arrears. TDK is entitled to such compensation if the claim is made within six months from the end of the rent period. The following additional fees will apply:
- Additional Fee for moving the bike due to incorrect parking at the end of the trip (emergency end of trip not included), i.e. where the User ends the trip correctly in the app, but does not follow the parking instructions)
- If the bike is parked in public areas: DKK 150 (incl. VAT).
- If the bike is parked in private areas: DKK 150 (incl. VAT) + DKK 50 / hour, until the bike is correctly parked.
- Additional fee for leaving the bike without correct end of trip in the App, i.e the User does not end the trip correctly in the App, so it still counts minutes until the trip ends automatically)
- If the bike is parked in the correct parking area: DKK 75 (incl. VAT).
- Of the bike is parked outside the correct parking area: DKK 250 (incl. VAT), until the bike is correctly parked.
- Additional fee for incorrect use of 'emergency trip termination': DKK 500 (incl. VAT) (the User can emergency terminate a trip if customer service is not open in the App. This function has been implemented so that the User may end a trip even if there should be a 'bug ' in the system)
- Additional fee for repairing damage caused by incorrect or accidental use: DKK 500 (incl. VAT) and cost for spareparts.
- The User shall be charged the full fee for the rent period even if the rental is ended prior to the end of the rent period.
- If the User is domiciled in Denmark and payment by credit or debit account is not possible, we may invoice the User by way of paper invoice to the User’s postal address. The payment terms of such invoice shall be 15 days net. In case of paper invoicing, we may charge the User an invoice fee. In case of non-payment by a User domiciled outside of Denmark, the company reserves the right to invoice the User in any way deemed appropriate and charge the User any related costs.
- If the User does not pay the invoice or any other claim for compensation to us by the payment due date, the User will be charged a reminder fee and late payment interest according to the Danish Interest Act (renteloven). If the User does not pay following such late payment reminder, we reserve the right to undertake debt collection measures and the User may be charged for any related costs.
- If the User is registered for the Service and enjoys a discount based on a particular Account, affiliation, residence, employment or similar and the basis for the discount ceases, the User shall notify us without delay. If the basis for discount has ceased, we may (without prior notice) charge the User the full price in accordance with the Price List (including for benefits previously provided to the User free of charge).
18. Damage to the bike
- The User must immediately notify us of any damage, technical problems, or accidents in the App.
- The User bears full responsibility for the use of the bike in the rent period.
19. Insurance
- We have taken out comprehensive and third-party liability insurance for the Bikes. In the event of damage, the company/User must pay the own-risk amount on the insurance, which cannot be more than DKK 5,000, plus any damage not covered by the policy.
- The User must:
- immediately report any theft, vandalism and/or injury to people or animals to the police, or if third-party liability is to be determined.
- obtain the names and addresses of implicated parties and any witnesses.
- refrain from admitting any guilt or responsibility.
- not leave the bike without taking precautionary steps to ensure protection of the bike.
- limit damage to the bike as far as possible. Continued driving after the damage occurs is only permitted with our prior permission.
- If proper reporting procedures are not followed, and if this results in extra costs being incurred by us, we can charge all such extra costs to the bank account that the user registered at the time of creating his/her user account with us.
20. Personal data
- We process the User’s personal data whenever the User uses the Service, including when the User rents a Bike via the Service. In this connection we have prepared a privacy policy, where the User can read about the categories of personal data we need to process, the purposes for which it is needed, the legal justification for doing so, the User’s rights, etc. The privacy policy is available at: https://www.kinto-mobility.dk/legal/data-privacy-policy
21. Right of cancellation
- When the User signs up on KINTO’s online booking system for rental of a Bike, the rental agreement in relation to these Terms is covered by the Danish Consumer Protection Act.
- Pursuant to the Consumer Protection Act, the usual right of cancellation does not apply to Bike rental businesses.
22. Termination / deletion of user account
- The Agreement is valid until further notice.
- The User may terminate its Account in the App.
- In the event of a notice of termination concerning an Account with a fixed Account fee (if applicable), the Account will be terminated at the end of the already agreed period.
- In the event of a change from one Account level to another Account level with a higher fixed Account fee, the change will take effect immediately.
- In the event of a change from one Account level to another Account level with lower fixed Account fee or no fixed Account fee, the change will take effect on the date that the next fixed Account fee for the previous Account plan should otherwise have been paid.
- The User may re-activate its Account at any time. To enable swift and simple re-activation, the user account and the account details will be saved for the purpose of reactivation for a period of 90 days from the termination of the Account.
- TDK may terminate these Terms with immediate effect or suspend the User’s access to and use of the Service, whereupon all debts owed to us immediately becomes due for payment, if:
- a credit report shows that the User has a record of non-payment or us otherwise has fair reason to believe that the User lacks ability to pay,
- the User does not pay the fixed Account fee when due, whereupon the User’s access to and use of the Service will be suspended immediately,
- the User does not fulfil his/her other payment obligations to us,
- the bike is subject to abnormal riding, mismanagement, or other use in violation of the Agreement,
- the bike, in violation of the Agreement, is used for ridesharing, courier operations or similar,
- the User has provided incorrect information in the Agreement to manipulate the system,
- the User Account or login information is misused,
- the User otherwise breaches any user instructions issued by us,
- the User, without the prior written consent of us, has brought the bike outside of the permitted area,
- the User, on more than one occasion and after remarks from us, does not return the bike on time, or
- the User in any other way materially breaches the terms of the Agreement,
- Upon our termination of the Agreement, we may undertake necessary measures to immediately repossess the Bike. TDK may thus contact the police, customs or any other authority that acts in the interests of us and has the right to seize and detain the Bike.
23. Pick-up BY US of the bike
- In the event of breach of these Terms, including in the event of non-payment or non-delivery of the bike at the end of the rent period, the bike may be picked up by us without further notice. In such cases, we are entitled to locate the bike using GPS. The User is obliged to cover any expenses that we may have in this connection. The costs are found in the Pricelist. We are entitled to collect the bike via the Bailiff's Court, and the User is obliged to reimburse us all costs related herewith.
- When picking up the bike, we are not responsible for any movables left by the User in the bike.
24. Amendments
- We have the right to make amendments to these Terms and the Price List with one month’s notice. The amended terms and Price Lists will apply to rental agreements created after the amendments have entered into force. Amendments will be sent to the email address that the User has registered in the KINTO online booking system.
25. Limitation of liability
- We are not responsible for any loss of, or damage to, in or on the bike, to or on any goods or in or on any third-party bike.
- We are not responsible for any personal injury to the User or any third party, including death in relation caused using a bike.
- We are not liable to a User under or in connection with these Terms whether for tort (including negligence), breach of contract, misrepresentation or otherwise.
- Our entire liability is limited to a sum of DKK 1,000.
- Notwithstanding any other provision of these Terms, we do not exclude or limit our liability for:
- death or personal injury caused by us,
- fraud, fraudulent misrepresentation, gross negligence, or wilful misconduct caused by us or by any of our employees or agents, or
- loss or damage that we may not limit or exclude under mandatory applicable law.
- However, in no case can we accept liability for (i) loss of income, operational losses, loss of potential business, loss or destruction of data or reconstruction of data, loss of goodwill, breaches of security caused by third party disruption of telecommunications and/or the internet, loss of revenue (whether direct, indirect or consequential), (ii) loss or damage as a result of liability to (a) third part(y/ies) (whether direct loss, indirect loss or consequential damage) or (iii) any form of indirect loss.
26. Force majeure
- We are not responsible for any delay or non-delivery attributable to force majeure. Force majeure means conditions beyond a party’ reasonable control, including but not limited to, acts of God, war, acts of terrorism (whether actual or threatened), riot or civil unrest, failure of electrical, Internet, co-location or telecommunications service, denial of service or similar attacks, acts of civil or military authorities, fire, floods, weather disturbances, volcanic eruption, earthquakes, accidents, strikes or labour actions, epidemics, pandemics, quarantines, or energy crises.
27. What you can do if you have a complain
- If the User wishes to complain, we advise the User to contact us in writing, so that we can handle the User’s complaint. Contact information for contacting us in writing is listed in Section 1.2.
- The User can also complain to the Centre for Complaint Resolution, c/o Konkurrence og Forbrugerstyrelsen, Bikel Jacobsens Vej 35, 2500 Valby, Denmark. Complaints can also be sent online to www.forbrug.dk. The right to complain can in some cases be conditional on the goods or service the User want to complain about costing at least DKK 1,000. Consumer complaints can also be brought to the Centre for Complaint Resolution via the Danish Competition and Consumer Authority’s website klagonline.forbrug.dk.
- Consumers living in another EU member country can also complain via the EU Commission’s online complaints platform: http://ec.europa.eu/odr.
28. Disputes and applicable law
- These Terms are covered by Danish law and must be interpreted accordingly. Any rules of law that may lead to the application of laws other than Danish law do not apply.
- Disputes that cannot be resolved amicably must be brought before the Court of Copenhagen as the first instance, with access to referral and appeal in accordance with the usual provisions of the Danish Administration of Justice Act.