You can report an incident directly in the app:
You have identified an incident before scanning the bike:
➡️ Click on the “❔” icon
➡️ Report a mechanical problem and follow the instructions in the app
➡️ Click on "Send", then all you have to do is park it next to the station in the maintenance zone, which is a virtual zone, and access the next bike.
You have identified an incident after scanning the bike:
➡️ Click on the support icon at the top left
➡️ Report your problem by choosing the right category and following the instructions of the app
➡️ Click on "Send", then all you have to do is park it next to the station in the maintenance zone, which is a virtual zone, and access the next bike.
A regularization of your trip will be made by the customer service which will come back to you.
❓ Do not hesitate to contact us by mail at bike@kinto.nu